Warranty on clearomizers, cartomizers, disposable e-cigarettes & e-liquid
Cartomizers, replacement coils, clearomizers, disposable e-cigarettes and e-liquid are consumable products and not covered by our regular warranty due to the consumable nature of these products, and for health and hygiene purposes.
Clearomizers are covered by a strict 7-Day warranty from the date of order as they are consumable oral products. Clearomizers which have been over tightened, dropped and crushed are not covered by this warranty.
Cartomizers (Coils) Warranty:
Cartomizers sold by The Vape Escape are orally consumable items and are not covered by a warranty. However, if deemed to be faulty we may replace them at our discretion if contacted within 7 days of order date. Please note: the majority of seemingly faulty cartomizers are in fact related to the battery not being powerful enough to heat the liquid inside the cartomizers (i.e. the battery has lost power overtime and probably needs replacing). This in-turn gives the impression that the cartomizers is empty. It can also create an ‘undercooked’ vapour flavour which may be very different from what you are used to.
It is recommended you change your battery every 2-3 months. If you think you may need a new battery.
Warranty on hardware (batteries/starter kits/mods/chargers)
Please note, e-cigarette kits are made up of various parts, some of which are covered by longer warranties than others due to the consumable nature of some (including, but not limited to batteries & clearomizers).
E-Cig Battery Warranty:
Our warranty on batteries is 60 days from order date. However, problems with E-liquid Starter Kits are often not connected to a battery fault.
Accidental Damage Battery Warranty Exclusion:
Your warranty will not cover you for accidental damage. This includes any damage to the battery in general from it being dropped or knocked against anything. Also, general wear and tear is not covered, so if you keep the battery or kit in your pocket or bag with keys or change, you may want to consider getting a case or cover for extra protection.
If you believe your battery is faulty (and your product falls within the 60-day warranty period) please submit a ticket by clicking the link at the bottom of this page and we can often diagnose and/or fix a problem remotely, or send a replacement if necessary.
If there turns out to be an unfixable manufacturing fault with the battery, we’ll just send you a new one or offer a full refund if you prefer. Please note: This warranty is void if the unit has become damaged due to accidental damage as detailed above and if the unit has been tampered with in any way. If a fault cannot be found or your battery is returned outside of its warranty period, an administration and delivery fee may apply when sending it back to you.
E-Cig Charger Warranty:
Any faults with chargers are covered by our 12-month warranty period, starting from the date of order. Submit a ticket below and we’ll send out our freepost returns address for you to return the item. We’ll then send out a replacement (or offer a full refund, if you prefer)
Box Mod Warranty:
Warranties on Box Mods differ depending on what type of product you have purchased:
- Box Mods that take external batteries are covered for 6 months from the date of purchase. Accidental damage or damage caused by general wear and tear are not covered. Your warranty is also void if the unit has been tampered with in any way.
- Box Mods that have an internal battery are covered for 60 days from the date of purchase. Accidental damage or damage caused by general wear and tear are not covered. Your warranty is also void if the unit has been tampered with in any way.
All e-cigarette batteries are consumable and have an approximate lifespan of around 2-3 months’ subject to user care. If your battery is more than 2 months old it may need replacing.
However, before looking into buying a replacement, you can try the following:
Check that the threads of the battery and USB charger are clean. Fluff or a build-up of dirt on the threads will prevent a proper connection and may also damage battery cells. You should regularly clean the battery thread by wiping it with a tissue.
If an e-cigarette battery is stored in a fully discharged state it will often fail to recharge. Storing or placing an e-cig battery next to magnetised objects such as keys or sat navs, e-readers and mobile phones may damage the battery cells. If the battery fails to charge, you will need to order a spare battery.